Monday, March 17, 2008
Hewlett Packard 15.4" Laptop Review
While there are many laptop computers on the market geared towards business productivity, if you are like most casual users you want to have your laptop provide you with the highest level of entertainment. Whether you enjoy watching movies, listening to music or playing video games, you need to have a laptop that has been engineered with these tasks in mind. The Hewlett Packard Pavilion 15.4" Entertainment Laptop, Model: DV6645US has all of the features and technologies needed to give you the highest level of portable entertainment possible. Whether you are a college student looking to have a versatile laptop for both school work and entertainment, or if you need a new computer at home, I would suggest looking into this HP Pavilion laptop. Read the rest...
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I recently bought a HP 17-BY0001TX 4DQ72PA 17.3"FHD Core i5-8250U 2G-AMD Radeon 530 8GB 2TB DVD W10, the issue I have with the laptop is that the left hand hinge has become loose over a short period of time through regular opening and closing of the laptop this has cracked the base also, I have contacted HP regarding warranty as the laptop is only 6 months old, and the damage is not through abuse or any type of impact if it was I would have claimed it on my home insurance.
This is where the problem begins.
HP requested photos to assess the laptop and advise what course of action I should take, they have basically told me it is my problem and they will not cover the repair, I asked to be put further up the line to talk to someone but was given the same blunt answer that it is my fault, then they offered to repair it and do the labour for free, they wanted me to pay for the parts, the parts estimate was $300, I found the parts online for around $100 so I can only assume they wanted to get their labour fee paid for also.
I have had numerous contacts with their warranty service with no success and having the same thing repeated to me every time like a broken record, I can only assume that is what they are taught at the GFY warranty school at HP, I have looked online and found numerous laptops made by HP with hinge issues and various complaints regarding this issue but I have been told that my laptop is not one of the ones suffering from this issue, surprise surprise.
So in closing if you want to buy a laptop and want any sort of after sales service or quality "STAY AWAY FROM HEWLETT PACKARD"!!!! this has been the worst experience I have ever had with any purchase I have ever made in the 50 years I have been on the planet, I have had numerous laptops over the years and never had such a flimsy poorly constructed piece of s**t before.
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